Document Viewing: Troubleshooting

The following issues can prevent you from viewing purchased documents:

    Your 24-hour viewing window has expired.

    You’re not signed in to the account used to purchase documents. 

-    Sign in to your account. You should see the links in your Shopping Cart. 

    You purchased the documents as a guest, but now you’re signed in to an account and trying to view the documents. 

-    If you bought the documents as a guest, they won’t be in your account’s Shopping Cart. 

-    Instead, go to your email from us and follow the links to view the documents. 

    You’re using Internet Explorer 

-    Please use Chrome or another browser. 

Show All Answers

1. Where can I find filing fees?
2. What are the duties of the Prothonotary?
3. What are the hours of the Prothonotary Office?
4. What method of payment is accepted by the Prothonotary?
5. Are docket entries available on-line?
6. Can I conduct a search for civil suits or liens on the website?
7. Can I file a pleading by faxing it to the office?
8. I need to file for Custody. How do I start the process?
9. I need to file a Protection from Abuse? How do I do that?
10. How can I obtain a copy of my Divorce Decree?
11. Can I get a copy of my Marriage License at the Prothonotary’s?
12. Why is a lien or judgment that is paid still appearing on my credit report?
13. When I file something through the mail, how do I get the paperwork back?
14. Can I have copies of my paperwork made in the Prothonotary’s Office?
15. I purchased documents from your site less than 24 hours ago. Why can’t I view them?
16. Document Viewing: Troubleshooting