What can I do if I am not satisfied with my treatment?

If the source of your dissatisfaction is related to a specific agency policy or practice, you may file a formal complaint directly to that agency. If your services are funded through the County Program and the nature of the complaint falls into one of the following categories you may file a complaint and or grievance with the County Program. Your case coordinator can assist you in filing these complaints. County Level Complaints are related to: 

  1. Denial or termination of service 
  2. Level of care determination 
  3. Length of stay in treatment 
  4. Violation of human or civil rights

If your services are funded through an insurance plan, check your Member’s Manual for the specific procedure used by that company. All insurance companies must have a published complaint and grievance procedure.

Show All Answers

1. How can I gain access to County Funding for drug and alcohol treatment?
2. What is a clinical screening?
3. What is a financial screening?
4. What is the Montgomery County Drug and Alcohol Program?
5. Are there any preferences in placement?
6. Are there placement delays for any other populations or services?
7. Who will know about my substance abuse treatment?
8. What can I do if I am not satisfied with my treatment?
9. What other assistance is available to me during treatment?
10. How can I obtain more information about drug & alcohol services provided through the county program?
11. Who funds the Montgomery County Drug & Alcohol Program?
12. When are the Montgomery County Drug & Alcohol Council Meetings?
13. What are some helpful phone numbers for treatment support?