If the source of your dissatisfaction is related to a specific agency policy or practice, you may file a formal complaint directly to that agency. If your services are funded through the County Program and the nature of the complaint falls into one of the following categories you may file a complaint and or grievance with the County Program. Your case coordinator can assist you in filing these complaints. County Level Complaints are related to:
- Denial or termination of service
- Level of care determination
- Length of stay in treatment
- Violation of human or civil rights
If your services are funded through an insurance plan, check your Member’s Manual for the specific procedure used by that company. All insurance companies must have a published complaint and grievance procedure.