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2021 Press Releases

Posted on: March 17, 2021

Boil Water Advisory Issued for Pottstown Borough


NORRISTOWN, PA – Pottstown Borough Authority today issued a Boil Water Advisory for the borough’s low pressure zone indicated in on the affected map.

A 20” main break in the vicinity of Manataway Street and E. High Street has caused a loss of positive pressure in the area. The main is currently being isolated for repairs to be completed.

The area impacted by the boiling water notice is from Grosstown Road in West Pottsgrove to Armand Hammer Boulevard between the Schuylkill River and East Street.

Customers located outside of this area may experience lower water pressure but are NOT required to boil water at this time. 

The Boil Water Advisory will remain in place until pressure is restored and two consecutive days of sampling are negative for total coliform bacteria and with compliant chorine residuals.

The estimate population impacted by this advisory is 10,000 to 15,000 people.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. Residents should use boil or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Food facilities in the affected area MUST:
  • Immediately close unless they can provide an approved alternative source of water i.e. bagged ice, bottled water, “boiled” water (the water must remain at a rolling boil for at least one minute. Large volumes of water should be brought to a rolling boil for at least three to five minutes) licensed potable drinking water tanker truck connected to main water supply.
  • Contact the Office of Public Health for alternative water sources and/or questions for operating during a BWA.
Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may wish to consult with your health care provider. People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice from their healthcare providers about sources for drinking water. 

General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

Pottstown Borough Authority will inform customers when the corrective actions have been completed, and affected residents no longer need to boil your water. This information will also be provided on their website under their emergency alert section here.

Media Contact: Kelly Cofrancisco,

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