Meet the Community Connections Staff

Annette (Navicate)

Annette has been working with Community Connections since its inception in March of 2013. She holds Masters’ degrees in Psychology and Education and has experience working in the fields of mental health, domestic violence, education, and small business. Annette is a Pennsylvania native and works out of the Lansdale office of Community Connections. To Annette, being a Navicate is a privilege that allows her to help Montgomery County residents with questions and concerns they are experiencing and move them in a positive direction by providing resources, for which they qualify, with the goal of making daily life better. Annette believes it is important for residents to know that Community Connections wants to hear from you and that no question is too big or too small. In her free time, Annette enjoys working in the garden, sharing a meal with friends and family, discussing good books or articles, and walking with her two adorable dogs.

Darrell (Navicate)

Darrell has been with Community Connections since 2015 after previously working as an Assessor in the Office of Senior Services (formerly the Office of Aging and Adult Services) for 16 years. Darrell has a Bachelor’s degree in Speech Communications from Wilkes College and a Masters in Religious Education from Lutheran Theological Seminary in Philadelphia. Darrell hails from the Wyoming Valley area of PA and works out of the Pottstown office. To Darrell, being a Navicate gives him the opportunity to use his talents and knowledge to help those who are struggling with life’s challenges, whatever they may be. What he would like residents to know is that Navicates will do their best to make the right connections for you as long as you are willing to work with them and take a journey together. Have you listened to WBRX, Berwick, PA or WBYO/WBYN, Boyertown radio in the past? Then you may have heard Darrell as a radio announcer. You can hear his voice now on Montco’s ReadyRadio.

Lynne (Navicate)

Lynne has been a part of Community Connections since 2017 after working in the Office of Senior Services (formerly the Office of Aging and Adult Services). After earning her Bachelor’s degree in Sociology, Lynne spent time working in the fields of retail management, teaching, and social work. She works out of the Norristown office. To Lynne, being a Navicate means being a liaison, as the role entails helping consumers streamline and focus their needs to connect to the most relative and helpful resources or solutions. Something that she believes the community would benefit from knowing is that Community Connections is available, easily accessible, and that more should reach out for services.

Theresa (Navicate)

Theresa started her time with Community Connections in 2013 after working in the Early Learning Resource Center (formerly Child Care Information Services) as a Consumer Education Outreach Specialist for many years. She earned her Bachelor’s degree in Human Services and has over 25 years of experience as a human services advocate with various organizations. Theresa works out of the Willow Grove office and hails from North Carolina. To Theresa, being a Navicate means having the skills and heart to help address and meet the needs of residents, and reaching to all areas of the County to share this knowledge. She believes it is important that residents know that Community Connections is here to advocate and serve our communities and that the Navicates will not give up until they have reached consumer expectations by answering their questions and complaints in a helpful and professional manner. Outside of work, Theresa likes to spend as much time as possible with her friends and family, vacationing, and having a “splish-splash” of fun in the sun.

Victoria (Navicate)

Tori has been with Community Connections since December of 2017. After receiving her Bachelor’s degree in Political Science and Criminal Justice, she spent time working as a Constituent Outreach Specialist with a PA State Representative’s office. Tori works out of the Pottstown office and grew up in Upper Pottsgrove Township. To Tori, being a Navicate means being whatever the consumer needs you to be in the moment: problem-solver, resource locator, crisis de-escalator, and great listener. It is about quickly locating what the consumer needs at that moment and going forward to better their lives. Community Connections is a great one-stop shop for all health and human services needs. Outside of work, Tori spends a lot of her free time competing locally at shows as well as trail rides with her horse and is an avid hiker.

Christy (Navicate)

Christy has been working with Community Connections since December 2022. Christy previously worked with older youth aging out of the foster care system for 15 years, the last 7 years with the Montgomery County Office of Children and Youth as an Independent Living Coordinator. Christy attended Pennsylvania State University and received a Bachelor’s Degree in Psychological and Social Science. Christy is looking forward to using her knowledge of county and community resources to help a wider variety of community members. Outside of work, Christy enjoys spending time her pets, friends, and family. 

Traci (Navicate)

Traci is excited to be the newest member of the Navicate team. She earned her Master’s degree from Temple University in Counseling Psychology in 2004. She worked many years in community mental health in Philadelphia before being hired as a crisis clinician at Abington Hospital. After a couple of years, she transferred to the social work department on the adult inpatient behavioral health unit until July 2023. Traci has lived in Montgomery County since 2004 and cares deeply about the community members’ safety and well-being. She looks forward to hearing about the needs of the community and is humbled to have the opportunity to help address those needs in this new role. In her free time, Traci enjoys her morning cup of coffee, traveling, quiet nights at home, and on occasion, a competitive game night with friends.    

Francesca (Community Connections Coordinated Entry Supervisor)

Francesca has been with the Office of Community Connections since November 2023. She earned her Bachelor’s degree from Temple University, and worked as a children’s case manager for several years, before taking time off to raise her daughter. She previously worked in a call center with COPD patients, and prior to joining Community Connections, she worked for the Montgomery County EARN program. She enjoys making a difference in the lives of others by helping them overcome obstacles and sharing resources that will help them live happier lives. Francesca enjoys traveling, going to the beach, crafting, reading, photography, and spending time with her family.

Maryann (Office Support Person)

Maryann officially joined Community Connections as the Office Support Person in February 2020 after working in the Office of Children and Youth for 15 years! Maryann is the friendly face you will see if you visit the Community Engagement Suite in the Human Services Center in Norristown. She was born and raised in Philadelphia where she completed her H.S. Diploma and moved to Montgomery County in 2003. Maryann enjoys being a part of the Community Connections team who acts as the front door to the Department of Health and Human Services and is there to point folks in the right direction. Maryann is married with 3 sons and in her free time, she likes to listen to music (classic country and oldies) and enjoys going to the movies, bowling, or mini-golf.

Courtney (Supervisor)

Courtney has been with Community Connections since the beginning of 2023. Prior to working for Montgomery County, she worked at Central Behavioral Health as a Care Coordinator and Recovery Coach. Courtney has 6 years of experience working one-on-one with individuals with co-occurring disorders utilizing trauma-informed practices and motivational interviewing. Courtney has also worked in Philadelphia supporting individuals diagnosed with HIV getting connected to the right resources and maintaining a medication regimen. While working in Philadelphia, Courtney led a team of 5 case managers, ran a women’s therapy group, and coordinated outreach events. She recently graduated from Temple University earning her Masters in Social Work and is in the process of studying for her licensure. Courtney enjoys photography, walking her two giant dogs, and going on adventurous vacations with her family as much as possible! She looks forward to connecting with her staff and building relationships with external agencies to serve Montgomery County residents and continue reaching populations who may not know about the Office of Community Connections. 

Elizabeth (Administrator)

Elizabeth has served as the Administrator for Community Connections since 2016. She holds a Master's Degree in Clinical Health Psychology from the Philadelphia College of Osteopathic Medicine and an undergraduate psychology degree from Albright College in Reading, PA. Elizabeth’s experience includes housing services for adults with serious mental illness, children's intensive case management, behavioral health intake and triage, mobile therapy, clinical case management in residential treatment facilities, and therapy and assessment work the forensic populations in Berks, Philadelphia, and Montgomery Counties. Elizabeth likes to underscore that Navicates are advocates who remove barriers for people accessing services and they can provide “light” case management through the Person-Centered Counseling service. Elizabeth lives in Montgomery County with her husband, 2 daughters, and 2 dogs. Outside of work, Elizabeth enjoys yoga, biking, going to the beach, and playing Words with Friends.