In 2021, 82.44% of 9-1-1 calls in Montgomery County were made from mobile phones. When you dial 9-1-1 from a mobile phone, the 9-1-1 Center has very little information to help you – only your phone number and a very general sense of your location. This is a serious problem in an emergency when seconds count, particularly if you or your loved ones have medical conditions, or are unable to safely speak. In addition, when you dial 9-1-1 under stress, you may not have access to important details, or you may have trouble remembering them.
With Smart911, a free service provided by the Montgomery County Department of Public Safety, you can provide 9-1-1 call takers and first responders with critical information you want them to know in any kind of emergency. When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.