9-1-1 Complaints, Quality Assurance, and Commendations

If you recently called 9-1-1 in Montgomery County for emergency assistance and would like to submit a complaint, have questions, or would like to submit a commendation, you may reach us in one of several ways. If available, provide the location and date/time of the incident, a description of events, and, if possible, the name or dispatch number of the person you spoke with during your 9-1-1 call.

Phone: At any time (24 hours-a-day), you may contact the Montgomery County Emergency Communications Center at 610-635-4350. Request to speak with a supervisor and he/she will take the appropriate action.

Mail: You may submit complaints, comments, commendations, and/or questions in writing by U.S. Mail to:

Montgomery County Department of Public Safety
Emergency Communications Division
ATTN: Professional Standards
50 Eagleville Road
Eagleville, PA 19403

Email: Click here to submit an electronic form. If you wish to be contacted, please be sure to enter your name and contact information.

Complaints and Calls for Service

  1. 2022
  2. 2021

The following is the breakdown of public complaints received in 2022:

Complaint Determination
Number of Complaints
Percentage of Total Complaints

Below are the calls for service statistics for 2022:

Call TypeNumber Processed
9-1-1 Calls373,408
Non-Emergency Calls321,198
Outgoing Calls123,613

Percentage of total calls with a sustained complaint: 0.0004%